After the Financial Services Authority announced fines for mortgage brokers on 1st of August, ifs School of Finance has urged mortgage brokers to consider taking customer-driven professional certification in treating customers fairly. The head of financial regulation at ifs School of Finance, Mark Roberts said that the fines imposed by the Financial Services Authority demonstrate the constant need for fair customer treatment. He further declared that this could be achieved by the school's Certificate in Regulated Customer Care (CeRCC) as well as possessing CeMAP.
He also added that this qualification proves as evidence to implant treating customers fairly in all organizations. This certification would assess the familiarity and understanding of principles and practices established for exceptional customer interaction. This qualification would provide a clear-cut picture of the activities deployed in a mortgage firm to the Financial Services Authority. It is essential that mortgage brokers with CeMAP qualifications recommend suitable contracts with perfect documentation to the clients as per their requirements.